[kaya_qrcode title_align="alignnone" ecclevel="L" border="1" color="#ffffff" bgcolor="#277EFF" align="alignnone" content_url="1" download_align="alignnone" null="#ffffff"] Candidate IAF4G Share this profile

Poland, Kraków

Senior ,11 years

A highly experienced Business/System Analyst with extensive commercial experience in digital development and customer support leadership roles. Holds a Bachelor of Engineering degree with a focus on IT consultancy in recent roles.

Experienced IT Analyst

Lead is Frozen ❄️

Hourly rate: 118.75 PLN

Start date:

Available Now

Work mode:

Hybrid

Capacity: 8 hdaily

Form of contract: Employment or Contract

Specialization

Business Analyst Digital Marketing Line Support New Business Development Service Desk

Skillset

Stakeholder Management

Ticketing Systems

Communication Skills

Customer Service

Content Marketing

IT Services and Products

Networking Skills

Windows

Analytical Skills

Data Analysis Tools

Project Management Tools

User Stories

ITIL Foundations

Incident Management

Jira

ServiceNow

Project Management

Salesforce

Agile Methodologies

Remote Desktop

Change Management

Microsoft Office Suite

Hardware Troubleshooting

Business/System Analyst

Tech Company

Jan 2025 - Present

Digital Development Consultant

Financial Institution

Cracow, Małopolskie, Poland

Jul 2020 - Jan 2025

Customer Support Team Lead

Tech Division

Cracow Metropolitan Area

Jul 2018 - Jul 2020

Customer Support / Platform Specialist

Tech Division

Cracow Metropolitan Area

Jun 2017 - Jun 2018

KYC Analyst

Financial Services

Kraków Area, Poland

Jun 2014 - May 2017