[kaya_qrcode title_align="alignnone" ecclevel="L" border="1" color="#ffffff" bgcolor="#277EFF" align="alignnone" content_url="1" download_align="alignnone" null="#ffffff"] Candidate QXL4J Share this profile

Poland, Świętochłowice

Senior ,17 years

An experienced professional with nearly 17 years in IT management, specializing in incident management across various organizations. Adept at building strong relationships with stakeholders, ensuring effective staff recruitment, and enhancing business out

Skilled in incident and service management

Lead is Frozen ❄️

Hourly rate: 83.33 PLN

Start date:

Available Now

Work mode:

Hybrid

On site

Remote

Capacity: 8 hdaily

Form of contract: Employment or Contract

Specialization

Line Support Service Desk

Skillset

Polish

English

Customer Service

Incident Management

ITIL Foundations

Microsoft Office Suite

ServiceNow

Jira

Change Management

SLA

Problem Management

Ticketing Systems

Resourcing Manager

Tech company

REMOTE

Sep 2022 - Nov 2024

Incident and Major Incident Process Owner

Tech company

Bydgoszcz, Woj. Kujawsko-Pomorskie, Polska

Aug 2021 - Aug 2022

Major Incident Manager

Tech company

Bydgoszcz, Woj. Kujawsko-Pomorskie, Polska

Aug 2020 - Jul 2021

Migration assistant and operation support

Tech company

Bydgoszcz, Woj. Kujawsko-Pomorskie, Polska

Jan 2019 - Jul 2020

Situation Incident Manager

Tech company

Bydgoszcz, woj. kujawsko-pomorskie, Polska

Jun 2016 - Sep 2018

incident manager

Tech company

Katowice, woj. śląskie, Polska

May 2015 - May 2016

incident manager/high priority manager, team manager deputy

Tech company

Nov 2007 - Apr 2015